FAQs (Frequently Asked Questions) – The CustomX

Welcome to the FAQs section of The CustomX — your one-stop destination for personalized gifts online in India. Here, you’ll find answers to frequently asked questions about ordering custom products, shipping, returns, and more. Whether you’re a first-time customer or a regular shopper, we’ve got you covered.

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General FAQs

Q1: What is The CustomX?

The CustomX is an online store where you can order personalized gifts online in India. From custom T-shirts to photo mugs and phone cases, we help turn your memories and ideas into meaningful, customized products.

Q2: How can I place a custom order on The CustomX?

It’s simple! Visit your chosen product page, use the customization options to upload text, images, or designs, and then proceed to checkout.

Q3: Can I preview my custom product before ordering?

Yes! For selected products, we offer a live preview tool on the product page. If unavailable, our design team will send you a mock-up upon request.

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Product & Customization FAQs

Q4: What types of personalized products do you offer?

We specialize in personalized gifts online in India, including custom T-shirts, mugs, phone covers, keychains, caps, and more. New products are added regularly.

Q5: Is there a minimum order quantity?

No minimum order! You can order even a single customized item.

Q6: Will the print on my product fade after washing?

We use premium-quality printing techniques for all personalized gifts online in India. Follow the care instructions provided to maintain print quality for a long time.

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Shipping & Delivery FAQs

Q7: How long will my personalized product take to arrive?

Orders typically arrive within 5-10 business days depending on your location and the product type. A tracking link will be sent once your order is dispatched.

Q8: Do you offer free shipping?

Yes — standard shipping is free for orders above ₹999. Orders below ₹999 have a nominal delivery charge.

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Return & Cancellation FAQs

Q9: Can I return a personalized product?

Since personalized gifts online in India are made specifically for you, returns are only accepted if an item arrives damaged or defective. Please check our Return Policy for full details.

Q10: Can I cancel my order after placing it?

You can cancel an order within 2 hours of placement by contacting our support team via Contact Us.

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Helpful Resources

Learn more about gift-giving trends in India on India Today Lifestyle

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Internal Links

• Explore our customized T-shirt collection
• See our Return Policy
• Contact us through our Contact Page