At The CustomX, we are committed to delivering your personalized products safely and on time. Below, you will find all the details regarding our shipping and delivery process.
Shipping Time & Processing
- Order Processing: Orders are typically processed within 1-3 business days after payment confirmation.
- Customization Time: Since we offer personalized products, processing may take an additional 1-2 business days, depending on the complexity of the design.
- Shipping Time: Delivery times vary based on the shipping method and location (see details below).
Shipping Methods & Estimated Delivery Times
We offer multiple shipping options to suit your needs:
| Shipping Method | Estimated Delivery Time | Availability |
|---|---|---|
| Standard Shipping | 5-7 business days | Nationwide |
| Express Shipping | 2-4 business days | Selected Locations |
| International Shipping | 10-15 business days | Available for select countries |
Please note: Delivery times may vary due to unforeseen circumstances such as weather conditions, customs delays, or high order volume during festive seasons.
Shipping Charges
- Standard Shipping: Free for orders above ₹500 (India) or $50 (International).
- Express Shipping: Charges are calculated at checkout based on location and package weight.
- International Shipping: Rates vary based on the destination country and product weight.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this to track your order in real time. If you do not receive a tracking update, please contact our support team.
Delivery Policy
- Orders will be delivered to the shipping address provided at checkout. Please ensure accuracy to avoid delays.
- If the recipient is unavailable at the time of delivery, our courier partner may attempt redelivery or request pickup from a nearby location.
- If your package is marked as “delivered” but you have not received it, please contact us within 48 hours for assistance.
Delays & Exceptions
While we strive for timely delivery, delays may occur due to:
- Unforeseen weather conditions
- Customs clearance for international shipments
- High order volume during peak seasons
- Incorrect or incomplete shipping details
We appreciate your patience and will keep you updated in case of any delays.
Contact Us
For any shipping-related inquiries, please reach out to our customer support team at:
📧 Email: support@thecustomx.com
📞 Phone: +91 8637849212
🕒 Support Hours: Monday – Saturday, 9 AM – 6 PM (IST)
Thank you for choosing The CustomX – we look forward to delivering happiness to your doorstep! 🚀